About The Service
An exciting opportunity has arisen for a committed individual, with excellent customer service skills to join our Community Hub Teams based within the southern arc of the city
Our team supports customers who make use of our Hubs & Libraries to resolve advice enquiries. We pride ourselves on providing a customer focused delivery of Hub & Library services and information provision.
About the job
This role requires the provision of professional, high quality advice on Housing Benefit, Council Tax, Welfare Benefit, Money Advice, Welfare Reform, Housing Enquiries, Homeless prevention and a wide range of general Council services, resolving enquiries at the first point of contact wherever possible.
The successful candidates will assist in the delivery of a full Library service, participate in the delivery of Hub/Library events and work collaboratively with various partner organisations to provide a holistic service.
What We Are Looking For From You
The desire to learn all aspects of Hub advice & Library services – full training will be given.
You will be required to support customers using Hubs & Libraries to resolve enquiries and to provide customer focused delivery of Hub & Library services and information provision.
You will assist with the provision of a high-quality service, including supporting events held within the Hubs & Libraries
To play an active part in the Hubs/Libraries ensuring that good communication is maintained within the team and to contribute to the work of the team as a whole.
You will be positive and have a flexible approach to tasks as duties will vary.
The ability to speak other languages, in particular Welsh, Somali, Arabic would be an advantage.
Additional information
This post is temporary until 28th February 2026.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
This post is suitable for job share.
This post is subject to standard Disclosure and Barring Service checks.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
The interview process for this role will be held in person or alternatively on a virtual basis using an appropriate online platform. The hiring manager will advise of the interview format as part of the recruitment process. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Sumia.ayed@cardiff.gov.uk
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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