About The Service
- An exciting opportunity has arisen for a committed individual with excellent customer service & coordination skills to manage District Hubs and Libraries across Cardiff.
- The successful applicant will be responsible for managing District Hub Managers coordinating a professional service covering all aspects of Building Management, Advice Provision, Library Services, Community Events - ensuring maximum Hub utilisation & General Council Enquiries.
About the job
- To manage and motivate the Hub teams responsible for providing a localised face to face advice service across the city including advice on Housing Benefit, Council Tax, & Housing Options/prevention and a wide range of general Council enquiries- such as waste management
- To coordinate & deliver a range of Hub services including full Library provision, events and all age-related activities.
- To promote & encourage financial and digital inclusion by providing practical assistance and advice.
- To work closely with all external and internal partners, ensuring good communication is maintained.
- To oversee budgets, monitor income generation and ensure hub utilisation is maximised.
- To ensure Health & Safety is maintained within all buildings.
What We Are Looking For From You
- You will have experience of managing staff, mentoring, carrying out Audit checks, managing health & safety within buildings, resolving more complex enquiries and disputes in a positive and constructive manner.
- You will have experience of providing excellent customer service, work well in a team and have a flexible approach. You will have exceptional leadership skills, communication, and IT skills.
- You will have experience of internal / external partnership working
Additional information
This post is suitable for job share
The ability to speak other languages, in particular Welsh, Somali, Arabic or Polish would be an advantage.
Weekend and evening working will be required on a rota basis and location of work may vary.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas of others
The interview process for this role will be held in person or alternatively on a virtual basis using an appropriate online platform. The hiring manager will advise of the interview format as part of the recruitment process. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Beverley King - BKing@cardiff.gov.uk
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
Attachments