About The Service
An exciting opportunity has arisen for committed individuals with excellent customer service skills to join our Housing Solutions team, based in Hubs across the city
About the job
You will be required to conduct Interviews advising customers on available housing options and conduct tenancy sign up interviews.
The successful applicant will also assist with the co-ordination of a wide range of council services and will be required to work collaboratively with various partner organisations to provide a holistic service
What We Are Looking For From You
You will require expert knowledge on Housing including the new allocation policy and the options available to help those affected.
You will also have expert knowledge on the Housing Benefit & the Council Tax Reduction scheme.
You will have experience of providing excellent customer service, work well in a team and have a flexible approach. You will have exceptional communication and IT skills and the ability to resolve disputes in a positive and constructive manner.
The ability to speak other languages, in particular Welsh, Somali, Arabic or Polish would be an advantage.
Additional information
This post is subject to a Disclosure and Barring Service Enhanced check.
Weekend and evening working will be required on a rota basis and location of work may vary.
This post is suitable for job share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body This vacancy is suitable for post share.
If you would like an informal conversation about this role prior to application, please contact Jamie Eidman on jamie.eidman@cardiff.gov.uk
The Council does not accept CVs. When completing the supporting information section on your application, be sure to refer to the below on our website:
Important information that needs to be read in order to complete your application:-
Application Guidelines
Apply for a job with us
Behavioural Competence Framework
Additional Information:-
Workers' Charter
Recruitment of Ex-Offenders
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