About The Service
Cardiff Council is a local government organisation, responsible for delivering over 700 different services to our citizens, visitors, and businesses across Cardiff. It is important to us that our workforce reflects the values of our organisation, to better serve our communities.
Our Community hubs offer candidates an exceptional opportunity to join us in one of our thriving teams.
About the job
An exciting opportunity has arisen for a committed individual, with excellent customer service skills to join our Hub Teams based across the city
Our team supports customers who make use of our Hubs & Libraries to resolve advice enquiries. We pride ourselves on providing a customer focused delivery of Hub & Library services and information provision.
What We Are Looking For From You
The successful candidate will assist in the delivery of a full Library service, participate in the delivery of Hub/Library events and work collaboratively with various partner organisations to provide a holistic service.
You will be required to provide advice on Housing, Benefit, Council Tax etc and a wide range of general Council services, resolving enquiries at the first point of contact wherever possible. – training provided
You will have experience of providing excellent customer service, work well in a team and have a flexible approach.
You will have a positive attitude to new challenges with a willingness to adapt quickly to change.
Additional information
The ability to speak other languages, in particular Welsh, Arabic, Somali, or Polish would be an advantage.
Weekend and evening working will be required on a rota basis and location of work will vary.
This post is temporary until March 24
This post is suitable for job share.
This post is subject to Disclosure and Barring Service Standard checks.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). The relevant Chief Officer may only approve requests or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
The interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please email Thomas Wong - Thomas.Wong@cardiff.gov.uk
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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