About The Service
24/7 Services is home to Cardiff Council’s fully equipped and accredited Alarm Receiving and CCTV Centre, the ARC. The ARC offers 24/7 365 CCTV and building alarm coverage to many of Cardiff council’s buildings. The Locality Warden team act as the response team for the control room. The team provide a community-based response to customers, complete building patrols and complete
About the job
We have the exciting opportunity for committed individuals to join our team. The team are responsible for providing a reliable and agile community response service in required buildings maintaining a high level of security. This includes patrols of sites, challenging low level anti-social behaviour and responding to various building alarms, as directed by the CCTV control room.
Locality Wardens are based within County Hall however, the Team work remotely for the majority of their day, visiting various sites and using appropriate technology to complete patrols and incident reports and to remain in contact with the CCTV control room at all times
What We Are Looking For From You
Successful candidates are likely to be team players who work well under pressure, and remain calm when dealing with challenging and/or difficult situations. We are looking for candidates who are strong communicators and are able to work independently, with the ability to speak multiple languages being desirable.
Desirable candidates will have previous experience of working in the security industry, however this is not essential. The role requires candidates to have good communication & ICT skills and the ability to produce written reports to a high standard, which will be assessed at interview.
Additional information
This post is part time and will work 28 hours per week.
The Contact Centre operates on a 24/7 basis, every day of the year including Public and Bank Holidays. An appropriate shift pattern is in place with relevant enhancements and allowances being provided.
Dependent on shift pattern, the role will attract a 10% shift enhancement, evening rate enhancement of the hourly rate plus 1/3, weekend rate enhancement of the hourly rate plus ½ and all Bank Holiday’s worked will be paid at double time plus time in lieu. The role is part time, however successful candidates can expect a salary in line with that of a full time (37 hour per week) employee. The role also does offer overtime opportunities.
Full training will be given. This post is subject to a Disclosure and Barring Service Standard check.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications
This post is permanent.
Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework
Additional Information:-
• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice
For further information relating to the role, please contact Tom Harris, ARC & Control Room Manager tharris@cardiff.gov.uk
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