About The Service
An exciting opportunity has arisen for a committed individual with excellent customer service and managerial skills to support and develop our Money Advice Team. The team provide assistance to over 10,000 number of people a year and have assisted in identifying over £19 million in weekly benefits for residents of Cardiff and are currently providing support for the Cost of Living Crisis.
About the job
The successful candidate will manage the team who provide advice on, income maximisation, budgeting, emergency schemes such as foodbank vouchers and debts. The role will be managing and developing the service, ensuring that KPI data is submitted each month, coordinating the team’s location of service, providing over the phone advice as well as face to face in hubs, hostels and foodbanks.
You will have a good knowledge of welfare and benefits, grants and discounts as well as housing / benefit procedures and preferably will have experience of working within a customer facing role. You will have experience of managing staff, liaising with partner organisations and senior management.
What We Are Looking For From You
You will have experience of providing excellent customer service, work well in a team and have a flexible approach. You will have exceptional communication and IT skills and the ability to resolve disputes in a positive and constructive manner.
Additional information
This post is temporary until 31/03/2025.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
This post is suitable for job share.
You will be required to work on a rota basis to include Saturdays and weekends: shifts will be variable according to needs of the service.
The location of work may vary.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Due to the current COVID-19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Sam Gane on (029) 20 871 071.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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