About The Service
We have an exciting and rewarding opportunity for an administrator, to work within our Pensions Administration Team, dealing with the day-to-day administration of the Local Government Pension Scheme (LGPS). We are looking for an enthusiastic and highly motivated individual to join our team and undertake the role of Pensions Assistant. Our aim is to provide an accurate and customer focused service to our members from joining the scheme to their retirement.
The Pensions Team provides a high-quality administration service to all employees and employers of the Cardiff and Vale of Glamorgan Pension Fund. There are currently over 45,000 members of the Scheme and 42 participating employers.
About the job
This is an entry level role, therefore whilst it is recognised that candidates’ knowledge or experience of Pensions may be limited, a willingness to learn is crucial. You will need to have good organisational skills, the ability to plan and prioritise effectively, excellent communication skills and be flexible.
The Pension Assistant role is very varied, and you will undertake a range of administrative tasks including helping those joining the pension scheme, current members of the scheme and those leaving the scheme. Part of your role will involve communicating by telephone and in writing with our customers as well as external organisations, so you will need to be able to deal with sensitive matters and provide the best customer care. Please see attached job description for full details.
What We Are Looking For From You
Pensions experience not required. We are looking for someone with good administrative skills who is willing to learn how this can be applied in a Pensions environment. It’s important that you enjoy working with figures and have a strong commitment to customer services.
You will enjoy the challenge of working in a busy team, the ability to work flexibly and be able to prioritise workloads to meet challenging deadlines. You will be self-motivated, a clear communicator, with excellent attention to detail and be comfortable dealing with high volumes of a variety of different tasks.
You will also demonstrate the capability to use computer systems, including Microsoft applications.
Full training will be given both by the team and external providers.
If you wish, you will be provided with support to study for a qualification in Pensions Administration. Home study would be required.
Additional information
There are 3 Permanent posts available.
These vacancies are suitable for post share.
Hybrid working will be available once an initial training period has been completed.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
If you would like an informal conversation about this role prior to application, please contact Charlotte Warman on 02920 447803 (Mon - Wed).
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
Attachments