About The Service
Cardiff Family Advice and Support is an innovative and progressive service within the directorate of Children’s Services in Cardiff Council. Accredited with a Families First Quality Award, the service provides high quality information, advice and assistance for children, young people, families and professionals across the city.
The service utilises a family centred, strengths based and inclusive approach, to identify the most appropriate support that will meet the wellbeing needs of both individuals and the family as a whole. The teams within the service work collaboratively with a range of professionals and partners to ensure support is at the right level and at the right time.
About the job
We are seeking to appoint a Grade 8 Quality Assurance and Development Manager who will be responsible for assuring the quality of the service delivered, the branding and communications strategy for Early Help, and the approach to customer care and equalities through the analysis of data and work with partners on developing new pathways or projects.
We will offer you:
- A friendly and supportive working environment.
- Regular support and supervision to support you in your work.
- A wide and extensive training programme with opportunities to train in specific areas.
- Systems and technology which enable and promote hybrid working.
- An opportunity to deliver a service to infants, children, young people and their parents/carers that makes a difference to them and their wellbeing.
What We Are Looking For From You
We are looking for people with:
- Enthusiasm, motivation and positivity.
- Resilience and the ability to respond positively under pressure.
- A passion for making a difference to the lives of families across the city.
- Proven experience in managing staff and working within a team environment.
- An ability to lead by example, demonstrating fairness and integrity.
- An ability to enhance personal and staff performance by providing constructive feedback and offering creative development opportunities.
- Proven experience of building effective working relationships with a diversity of individuals and groups.
- A comprehensive understanding of the complex needs of children, young people and their families.
- An ability to analyse strategic information, setting objectives and targets, reviewing performance and evaluating outcomes to develop effective services.
- An ability to demonstrate an understanding of new and innovative communication methods which support the promotion of awareness of the service to a range of stakeholders.
- A comprehensive working knowledge of the Microsoft Office package and of case management systems.
The right individual will also be able to recognise whether an individual is at risk and be able to consult and liaise with Social Workers and with other professionals or partner agencies as required.
Additional information
For further information or an informal conversation about this post, please contact Sarah Manley, Family Gateway and Early Help Manager on 07790 939549.
This post is temporary until 31st March 2026.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
This post is subject to an Enhanced Disclosure and Barring Service check.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourable than English applications.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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