About The Service
Customer and Digital Services, Digital Delivery Team Opportunity
The development of Digital Services that benefit the customer is a key objective supporting Cardiff’s Digital Strategy. Cardiff already has a well-established website, Cardiff.gov.uk which sees monthly visitor numbers approaching 190K and an expanding portfolio of smaller sites focused on service specific initiatives. Cardiff has also developed its mobile app to increase the opportunity for channel shift and make core services accessible 24/7.
About the job
This post plays a critical role in expanding the number of digital services available to citizens across the Council’s website and Mobile Application. The postholder will be responsible for capturing key business requirements and redesigning them to make services as simple and accessible as possible for our citizens.
What We Are Looking For From You
An experienced Business Analyst is required within the Digital Delivery Team to work closely with Service Areas within the Council to identify services which can be delivered through our online platforms. The main functions of the role include Business Analysis, Requirements Definition, Business Modelling and Business Process Improvement.
The post holder should be experienced in managing relationships with various stakeholder groups and a proven ability to deliver projects on time with a clear understanding of the financial case for change. Ideally the successful candidate will have experience of working within agile delivery projects that have led to successful outcomes.
The successful candidate will also have a clear understanding of the latest trends in the development of digital services, new technologies in use and a knowledge of the legislative requirements surrounding accessibility and the Welsh Language standards.
Additional information
The post is officially based at County Hall although during COVID the majority of the role is based working from home however, where restrictions allow, there will be a requirement to visit council offices around Cardiff to work with Service Areas.
Due to the current COVID -19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process please contact Emlyn Nash E.nash@cardiff.gov.uk for a discussion.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
The Post operates for 37 hours per week between Monday to Friday.
Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post.
Full details of the post are available on the job description and person specification.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework
Additional Information:-
• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice
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