About The Service
The Pest Control Team deliver a busy frontline service to all residents and businesses in Cardiff. We are currently looking for a Senior Clerical Assistant to assist with dealing with enquiries about the service, taking bookings and providing advice to the public. The role is also responsible for ordering supplies, invoicing customers and handling payments.
About the job
On a daily basis the role includes answering phones and responding to e-mails from customers some of which may result in a booking and taking of payments. It also includes inputting data relating to the previous days jobs that the Technicians have attended and providing updates and reports to other Council departments and external partners. You will need to undertake all ordering, payments and invoicing as well as maintaining accurate records and meeting required deadlines. You will also need to liaise closely with partners to maintain contracts and service level agreements.
Other tasks will include updating pest advice literature, sending advisory letters, completing sewer maps and using Council IT systems such as SAP and Capita.
The successful candidate will also be required to help the Team get set up on Sharepoint and move towards using mobile working Technology.
What We Are Looking For From You
To be able to meet the behavioural competencies required of Cardiff Council staff;
- Putting Our Customers First
- Getting Things Done
- Taking Personal Responsibility
- Seeking to understand others and treating them with respect
- Educated to GCSE standard or equivalent
- Experience of Using IT systems to manage processes – particularly payment, invoicing and procurement
- Experience of Working with customers in a frontline setting and dealing with difficult situations
- Experience of organising filing and record systems
- An ability to work as an individual and within a team
- Experience of working in a busy service
- Experience of managing multiple priorities and meeting deadlines
- Desire to provide a high-quality service
- Desire for continuous improvement and development.
Additional information
37 Hours Monday to Friday 8am – 4pm
Based at the Highways Depot, Brindley Road
Additional Information
- Interviews will be held at the Pest Control Office in Brindley Road, Leckwith. If you have any concerns or if you would like an informal conversation about this role prior to application, please contact Sarah Brown, sbrown@cardiff.gov.ukor 02920873849
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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