About The Service
Cardiff Council is a local government organisation responsible for delivering over 700 different services to our citizens, visitors and businesses across Cardiff.
Cardiff Bereavement Services operates a crematorium and 7 cemeteries across Cardiff delivering a high standard of service to the bereaved and service users in a most sensitive working environment. The registration and memorial team are based at Thornhill Crematorium enquiries office and customer service is at the heart of what we do. We are therefore looking for a customer focused individual to join our front line team in the delivery of exceptional customer care and providing advice on all aspects of the facilities, options and services available.
About the job
You will be responsible for management of a busy front line administration office and its registration, memorial and administration team. You will be dealing with the bereaved advising on the facilities and options available and liaising with funeral directors and other stakeholders.
You will be responsible for ensuring the daily registration of all cremations, burials and exhumations is carried out in accordance with statutory and regulatory requirements.
Responsible for record management and financial accounting process. You will be a key member of the Bereavement Management structure and your participation will be instrumental in identifying ways to develop, improve and enhance the services provided to the bereaved and shaping various strategies
What We Are Looking For From You
Our customer's depend on us to keep delivering services even in the most challenging of times. We are looking for an individual who is highly motivated and interested in making a difference to our customers by delivering exceptional public services in Cardiff.
We are looking for someone who possesses excellent communication skills; is open and honest with an ability to deal with often distressed individuals in an emphatic way whilst providing professional advice and guidance.
We are looking for someone with a positive attitude to new challenges and a flexible approach to work and can shape the environment to ensure others feel positive and conflict is minimised.
Additional information
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Due to the current COVID-19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Sandra Evans Tel. 029 20544833, e-mail s.a.Evans@cardiff.gov.uk
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