About The Service
An exciting opportunity has arisen for a committed individual, with excellent customer service skills to join our Tenants Together team. The team supports customers by providing advice on a wide range of council services and creating opportunities for residents to become engaged in their communities.
About the job
The successful candidate will ensure the delivery of the Tenants Together team, manage a small team, provide a high standard of customer service for tenants and leaseholders, focus on opportunities to encourage feedback and organise community events and activities. You will work collaboratively with various partner organisations & advice agencies to provide a fully accessible coordinated holistic service.
You will ensure that we listen to feedback from Tenants and Leaseholders to shape service delivery.
Weekend and evening working will be required on a rota basis and location of work may vary.
What We Are Looking For From You
You will have excellent organisational, coordination skills and the ability to promote the service to ensure effective engagement.
You will have experience of mentoring/managing staff and have experience of maintaining excellent statistical records
You will have excellent customer service skills, be flexible, play an active part in the team ensuring that good communication is maintained, and contribute to the work of the team.
The ability to speak other languages, in particular Welsh, Somali, Arabic or Polish would be an advantage.
Additional information
If you would like to discuss any aspects of this role further, please contact Sandra Canham, Operational Manager, Tenant Services on Tel: 029 20537350 or Email s.canham@cardiff.gov.uk
This post is 37 hours per week and is permanent.
This post requires an Enhanced Disclosure and Barring Service check.
This post is suitable for job share.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
Attachments