About The Service
Cardiff Council’s Support and Accommodation Service provide accommodation, advice and support to vulnerable single people and families in housing need.
Our services run 24/7 365 days a year.
About the job
This job is on a rota basis.
The Supported Accommodation team for families are based in are based in multiple localities across the city.
The role involves the day-to-day running of the Council’s portfolio of supported accommodation, which provides temporary housing for clients and their families who are homeless and assessed as priority need.
As Supported Accommodation Officer, you will have responsibility for a portfolio of properties and clients, building management and organising diversionary activities.
What We Are Looking For From You
We are looking for dynamic, motivated and creative individuals with the ability to foster positive relationships.
This is an exciting opportunity, and we are looking for a variety of people from various working backgrounds to make a real difference. Proven experience of working with people with complex behaviours and an understanding of the issues faced by homeless individuals and/or families will be an advantage
You will have experience of working with customers face to face and a commitment to providing a high-quality customer service. You will have good communication, administration and IT skills and the ability to resolve customer disputes in a positive and constructive manner
The ability to speak a community language would be an advantage.
Additional information
There are 2 permanent post available.
This post is subject to Disclosure and Barring Service Enhanced checks.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
As this is such an interesting role, we would encourage you to have an informal conversation in advance with Zoe Atkins zoe.atkins@cardiff.gov.uk or Lisa Griffiths lisa.griffiths2@cardiff.gov.uk
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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