About The Service
Cardiff Council is a local government organisation responsible for delivering over 700 different services to our citizens, visitors and businesses across Cardiff.
Our Cardiff Bereavement Services is a multi- award winning service that retains a level of 95% customer satisfaction. Our team at Bereavement Services operates a crematorium with two chapels and 8 cemeteries across Cardiff. Customer service is at the heart of what we do and therefore we are looking for a customer focussed individual to join our front line team delivering exceptional standards and customer services.
About the job
Cardiff Council is searching for a qualified and experienced individual to manage and lead its multi-disciplined Bereavement Services team at Cardiff Crematorium & Cemeteries based at Thornhill Road, Cardiff. The role will require the successful candidate to be experienced in managing the day to day operations of a busy service dealing with approximately 2700 cremations and 1200 burials across 8 sites.
You will need to have a good understanding of industry standards, codes of practices and regulations to support a team of officers ensuring processes, procedures and statutory guidelines and regulations are followed. Experience in dealing with all aspects of Public Health funerals would be an advantage but training can be provided. You will be expected to develop a marketing strategy and improve digitalisation for the service. You will support the Operational Manager (Bereavement & Registration Services) with planning and shaping the services and various strategies.
The successful candidate will hold the ICCM Diploma in Cemetery and Crematorium Management or be close to completing gaining this qualification and will have a demonstrable track record working in the bereavement services industry.
On site accommodation may be available for the successful candidate.
What We Are Looking For From You
Our customer's depend on us to keep delivering services even in the most challenging of times. We are looking for an individual who is highly motivated, enthusiastic and interested in making a difference to our customers by delivering exceptional public services in Cardiff. We are looking for someone who possesses excellent communication skills and can respond appropriately in a crisis with honesty, integrity and with an empathic approach when dealing with emotive, complex or contentious issues. We are looking for someone with a positive attitude to new challenges and a flexible approach to work who can help shape the service and deliver on objectives.
Additional information
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Due to the current COVID-19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Martin Birch on 029 2054 4820.
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