About The Service
Cardiff is growing faster than any other capital city in Europe and we have exciting opportunities to join our Street Scene Services, in the delivery of frontline waste operations providing a high standard of service to the businesses of Cardiff.
About the job
As Trade Operations Support Officer you will be responsible for supporting the delivery of Recycling and Waste Collection services and associated task’s throughout the city including raising orders through matrix for agency cover, taking requests for leave and recording of absences. You will also be responsible for managing customer requests and complaints ensuring excellent customer service is also maintained.
What We Are Looking For From You
The successful candidate will have excellent written skills and experience with customer services. You will need good IT skills with knowledge of most Microsoft packages and have excellent organisational skills.
This post will require you to be available 37 hours Monday to Friday between 6am-345 pm. In addition you will contracted to work Good Friday, and the catch up weekends following Christmas and New Year.
Additional information
This vacancy is only available to employees of Cardiff Council including Cardiffworks and Agency Workers currently engaged with the Council.
You will be able to quickly adapt to technologies used by the service. You will need to understand and operate in line with Council Policies and Procedures. You must maintain the reputation of the Council by adopting a professional and courteous approach
Due to the current COVID -19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or after reading the Job Description, if you would like an informal discussion about the post please contact Rory McBride, Commercial Manager on 029 2071 7641.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
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