About the Service
The Revenues Section are responsible for the administration and collection of Council Tax, Non-Domestic Rates and Accounts Receivable within Cardiff which help financially support vital Council services and facilities. The total value of these being in excess of £700 million per annum.
We are continually striving to ensure staff are equipped to perform their jobs efficiently and effectively, providing excellent customer service whilst improving collection rates.
About the Job
This exciting permanent post is suitable for agile working, combining home and office working with occasional visits to Council premises required to facilitate training courses.
The successful candidate will be responsible for delivering and developing training courses for both new and existing staff across a number of service areas, with the focus being on Council Tax and the associated systems used; these being Civica W360 document imaging system and the Northgate administration system.
They will also take the lead with complaints received against the service, being responsible for ensuring complaints are acknowledged and recorded, facilitating the investigation of complaints in accordance with the corporate complaints procedure and providing full responses.
Complaints provide valuable feedback and are viewed by our staff as a positive opportunity to learn from experiences in order to drive continual organisational improvement and prevent reoccurrence of issues. The successful candidate will therefore also be responsible for the provision of advice and recommendations necessary for service improvement.
What We Are Looking for From You
You will be organised and motivated with a can-do attitude and driven by excellent customer service, displaying the core behavioural competencies which support the Council’s values.
You will have the ability to analyse and empathise, whilst remaining objective; be methodical with a keen eye for detail.
You will be confident with people and have an aptitude for learning.
You will be comfortable with driving improvements and using technology to facilitate this.
If you feel like this position is of interest, we would like to hear from you.
Additional information
Continuous development is recognised by the Council as being essential for the sustainability of high standards of service delivery as well as the engagement of employees.
A salary with annual pay reviews and incremental progression. A range of benefits to enhance the overall salary package including flexitime, automatic entitlement to the excellent and secure Local Government Pension Schemes, as appropriate. You will also access a generous annual leave entitlement together with other benefits.
This vacancy is suitable for post share.
This post is subject to Disclosure and Barring Service Standard checks.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
If you would like an informal discussion about the post, please contact John Bellett on 029 20871538.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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