About The Service
Cardiff Castle is a unique and historic visitor attraction in the heart of the city welcoming visitors from across Wales, UK and around the World. Working as part of a busy team, staff support the delivery of visitor services, events, functions and day to day operations, helping to maintain the Castle's reputation as a welcoming and accessible attraction.
About the job
Cardiff Castle is looking for an organised, enthusiastic and reliable Administrative Assistant to join our team and provide essential support to the day to day running of Cardiff Castle.
This is an exciting opportunity to work in a unique historic setting, supporting colleagues and helping to ensure an efficient delivery of our services to our visitors.
Working directly to the Business Support Administrator within a busy Operations Office, you will provide Administrative Support across our various services.
You will be responsible for a range of administrative and organisational support. Your duties will include maintaining accurate records, responding to emails and enquiries, processing information and supporting colleagues with a variety of administrative tasks.
You will be an important point of contact for colleagues and visitors, so excellent communication skills are essential.
What We Are Looking For From You
We are looking for an organised, proactive and customer-focused individual who has experience delivering excellent customer service, works effectively as part of a team and demonstrates a flexible approach to work.
Cardiff Castle offers a wide range of visitor attractions, educational workshops, private functions/events and public amenities.
The successful candidate will provide comprehensive administrative support across the range of services we provide.
You will be a confident and effective communicator, capable of providing a good standard of service to both internal and external customers through written correspondence, telephone enquiries and the management of shared email inboxes.
The role requires excellent IT skills, with a working knowledge of Microsoft Office applications. You will be an adaptable team player with experience of working in a busy office environment. A commitment to providing a quality administrative support and customer service is essential.
Additional information
If after reading the job description, you have any questions about the role please contact Nicola Burrows – Castle Manager via email – nburrows@cardiff.gov.uk
This vacancy is suitable for post share.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application: -
Additional Information: -
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