About The Service
You will earn £23,152 a year working full time (37 hour a week), or £12 per hour pro rata, as we are a Voluntary Living Wage employer. The Living Wage is reviewed each year and Cardiff Council reserves the right to make changes to, or remove, the Living Wage Supplement.
Our West Hub Team is looking to employ a Corporate Trainee Hub Assistant based at Ely and Caerau Hub , Cowbridge Road West, Cardiff , CF5 5BQ to contribute to our Service helping us to deliver and provide a face to face service to the citizens of Cardiff and a main focus on community wellbeing. The Hubs provide help and support with Universal Credit, Welfare Benefits, Council Tax, Housing, Bus passes for the elderly and disabled, Free School Meals, Education, Bulky waste orders, as well as a variety of other council services including library provision & Community Hub events.
Cardiff Council delivers over 700 different services to residents of Cardiff, visitors, and businesses across the city. As a local government organisation, our customers depend on us to deliver our essential services, every day. Whether employed in a customer facing, technical, trade or support role, our employees help us to make a difference to our communities. As it is important to us that our workforce better reflects the communities we serve, and that we support our residents to overcome barriers to employment, you must live within the boundaries of Cardiff to be eligible to apply for this Corporate Trainee role. Check your postcode here: http://ishare.cardiff.gov.uk/mycardiff.aspx
About the job
In this Corporate Trainee role you will support our service and will learn to work as part of a team to deliver a first class service. You will develop general office administration skills for example, using word and excel, answering telephones, using IT daily, helping customers with their enquiries and developing excellent customer service skills. You will assist in setting up and the running of community events and groups.
Full training will be provided by our Team who will help and encourage you to develop in the role and you will be encouraged to take on a variety of duties. You will receive supervision and on the job training and will have a named mentor to support you to deliver an efficient and effective service in a positive, customer-focused manner.
This role will be located within the West district of Cardiff which will include the Community hubs of Ely & Caerau Hub. Please note that Community Hubs are open from 9am – 6pm plus one late night a week – closing at 7pm and Saturday from 9am – 5.30 pm. You will be required to work on a rota basis and this will include some evening and weekend work.
To support your development, you will receive on the job training and supervision to help you deliver an efficient and effective service in a positive and customer focussed manner. You will also be supported by a named mentor to who will encourage you to develop a range of transferrable skills to support your career progression.
If after reading the job description, you have any questions about the role please contact Ana Cremene 02920 873800 / Ana-maria-simona.cremene@Cardiff.gov.uk
What We Are Looking For From You
Our customers depend on us to keep delivering services even in the most challenging of times. We are looking for individuals who are keen to learn in the role, are interested in our work, and in helping us to make a difference to our customers by delivering exceptional public services in Cardiff.
As a Corporate Trainee, you will gain valuable experience working for Cardiff - the largest Council in Wales. Although we cannot guarantee that you will go on to secure a further role at the end of the initial contract, you will be supported and encouraged to take advantage of the many opportunities available within our organisation to help progress your career.
To be eligible to apply for this role, you must live in Cardiff. Please check your address falls within the boundaries of Cardiff here http://ishare.cardiff.gov.uk/mycardiff.aspx
Graduates are eligible to apply provided they live in Cardiff. If you do not live in Cardiff, you may be eligible to apply for our other advertised roles. Please check our other vacancies at www.cardiff.gov.uk/jobs
Additional information
This post will require a Basic Disclosure and Barring Service check.
This post is not suitable for post share.
This post is temporary for 6 months if worked full time, or longer if worked part time. Most roles are based on a 37 hour week although many roles can be worked on a part time basis.
When completing your online application, you should tailor your application to the role in the Supporting Information section, stating how you meet each of the essential criteria listed on the Person Specification. You should also state how you meet any desirable criteria as we may use these to shortlist should we receive a large volume of applicants meeting all the essential criteria. The Supporting Information section of the online application form is limited to 4,000 characters – you can upload additional Supporting Information but please do not submit a CV as this is unlikely to provide the information needed. Please read the guidance on how to apply and visit .
To find out more about or organisation to support your application, or potential future interview, you may find it helpful to find out a little more about the wider role of the Council by following us on Twitter, Facebook, Instagram, subscribe to our YouTube Channel, or by visiting our website www.cardiff.gov.uk
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
If you need help with your application please contact our Into Work Services Team at www.intoworkcardiff.co.uk.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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