About The Service
You will earn £23,152 a year working full time (37 hour a week), or £12 per hour pro rata, as we are a Voluntary Living Wage employer. The Living Wage is reviewed each year and Cardiff Council reserves the right to make changes to, or remove, the Living Wage Supplement.
Our South Hubs Team is looking to employ 3x Corporate Trainee to work across South Hubs:
Grangetown Hub - Havelock Place, Grangetown, Cardiff CF11 6PE
STAR Hub - Muirton Road, Splott, Cardiff CF24 2SJ
Butetown Youth Pavilion Hub - Dumballs Road, Butetown, Cardiff CF10 5FE
Riverside Warehouse Centre - 56 Machen Place CF11 6EQ
Butetown Hub - Plas Ione CF10 5HW
Our team provide a face to face service to the citizens of Cardiff. We provide help and support with Universal Credit, Welfare Benefits, Council Tax, Housing, bus passes for the elderly and disabled, free school meals, education, bulky waste orders as well as a variety of other council services including library provision, organise community hub events and deliver children activities.
Butetown Pavilion Youth Hub is the first youth hub in the city. The facility delivers a new space where current youth service provision is complemented by the provision of additional services. These services are geared towards helping prepare young people for work, with a focus on careers in the creative industries as well as helping to engage young people in a wide range of training opportunities.
Having a community youth place for young people has become more vital than ever. The Riverside Warehouse offers a place for children, teenagers, and young people to gather, socialise, and engage in various activities. The demand has increased to provide a safe and supportive environment for children, youth, and adults to interact, learn, and grow.
Cardiff Council delivers over 700 different services to residents of Cardiff, visitors, and businesses across the city. As a local government organisation, our customers depend on us to deliver our essential services, every day. Whether employed in a customer facing, technical, trade or support role, our employees help us to make a difference to our communities. As it is important to us that our workforce better reflects the communities we serve, and that we support our residents to overcome barriers to employment, you must live within the boundaries of Cardiff to be eligible to apply for this Corporate Trainee role. Check your postcode here: http://ishare.cardiff.gov.uk/mycardiff.aspx
About the job
In this Corporate Trainee role, you will support our service and will learn to develop general office administration skills for example, using word and excel, answering telephone, using IT daily, helping customers with their enquiries and developing excellent customer service skills, assist in organising community events, and delivering children’s activities. You will also provide a front-of-house service and support customers to digitally self-serve where possible. The service team will help and encourage you to develop in the role and you will be encouraged to take on a variety of duties.
Please note that community hubs are open from 9am – 6pm plus one late night a week closing at 7pm and Saturday from 9am – 5.30 pm. You will be required to work on a rota basis, and this will include some evening and weekend work. In addition, you may also be required to work from Butetown Pavilion/ Riverside Warehouse centre with opening hours of: 9am-9:00pm on a rota basis.
To support your development, you will receive on the job training and supervision to help you deliver an efficient and effective service in a positive and customer focused manner. You will also be supported by a named mentor to who will encourage you to develop a range of transferable skills to support your career progression.
If after reading the job description, you have any questions about the role please contact Sumia Ayed 02922 330001
What We Are Looking For From You
Our customers depend on us to keep delivering services even in the most challenging of times. We are looking for individuals who are keen to learn in the role, are interested in our work, and in helping us to make a difference to our customers by delivering exceptional public services in Cardiff.
As a Corporate Trainee, you will gain valuable experience working for Cardiff - the largest Council in Wales. Although we cannot guarantee that you will go on to secure a further role at the end of the initial contract, you will be supported and encouraged to take advantage of the many opportunities available within our organisation to help progress your career.
To be eligible to apply for this role, you must live in Cardiff. Please check your address falls within the boundaries of Cardiff here http://ishare.cardiff.gov.uk/mycardiff.aspx
Graduates are eligible to apply provided they live in Cardiff. If you do not live in Cardiff, you may be eligible to apply for our other advertised roles. Please check our other vacancies at www.cardiff.gov.uk/jobs
Additional information
These posts will require an Enhanced Disclosure and Barring Service check.
These posts are not suitable for post share.
This post is temporary for 6 months if worked full time, or longer if worked part time. Most roles are based on a 37-hour week though many roles can be worked on a part time basis.
When completing your online application, you should tailor your application to the role by giving examples, in the Supporting Information section, of how you meet each of the essential criteria listed on the Person Specification. You should also state how you meet any desirable criteria, as we may use these to shortlist should we receive a large volume of applicants meeting all the essential criteria. The Supporting Information section of the online application form is limited to 4,000 characters – you can upload additional Supporting Information but please do not submit a CV as this is unlikely to provide the information needed. Please read the guidance on how to apply. We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
If you need help with your application, please contact our Into Work Services Team at www.intoworkcardiff.co.uk or 02920 871 071.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
Additional Information:-
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