About The Service
An exciting opportunity has arisen within Housing & Communities Service Area for a Contact Officer within Independent Living Services.
Independent Living Services (ILS) support vulnerable adults to live independently at home and connected to their communities, through tailored information, advice and support – enabling people to take control of their own lives.
About the job
The successful candidate will work as a member of the First Point of Contact team, providing advice, information and assistance on Independent Living Services to members of the public, linking into Health & Social Care Services and referring to other agencies.
What We Are Looking For From You
The successful candidate will have excellent communications and IT skills and experience of working within a Social Care, Health, 3rdSector or Advice giving environment. You will have a strong track record of managing resources effectively and providing excellent outcomes for customers.
You will need to demonstrate an ability to respond sensitively to individual’s circumstances, as well as having a positive can do attitude.
Additional information
This post is temporary until 31st March 2025.
This post is part time and will work 30 hours per week.
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
This post is subject to a Disclosure and Barring Service Enhanced check.
Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework
Additional Information:-
• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice
For further information or informal conversation about this post please contact Chelsey Hayes First Point of Contact Team Manager on 029 2023 4234.
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